Portola Systems: Frequently Asked Questions

Have a network question? Need an answer? Ask our team by sending email to info@portolasystems.net. We’ll respond here.

Q.		We’ve had nothing but trouble with our network. Applications crash, workstations freeze, and it runs very slow most of the time. Our computer support organization can’t seem to resolve the situation. What’s really going on?
A.		It’s most likely that your network was built using incompatible and/or substandard equipment. A fast reliable network requires tight adherence to system specifications. There’s a reason it’s called computer science — failure to build to industry standards will cause problems every time!

Q.		What gets covered during a network evaluation and what can I expect to see in your recommendations report?
A.		It’s a very thorough process. First, we do a general assessment of your company’s needs and network size including interviews with appropriate staff to determine your needs and goals. Next, we take inventory of all your hardware and software so we know exactly what you have. Then we identify inconsistencies across the network to see what is — and isn’t — working. We also make sure your back-up system is working properly. Once we have gathered all the information, we analyze it to see what changes need to be made and make our recommendations accordingly. Our report includes specific recommendations; complete hardware and software specifications; licensing, leasing and/or purchase costs; an implementation timetable and maintenance schedule.

Q.		Our computer consultant says he can save us 20% off of our system costs by using generic hardware instead of name brands. That’s a significant savings. Should we do it?
A.		Generic software may be less expensive initially but only if ends up being trouble free. The odds are that you’ll double the cost of your system in maintenance expenses. You have to consider the total cost of ownership when it comes to networks. Think about this: hardware costs drop every year; maintenance costs go up every year. Within a year, you will have spent that 20% and then some. Do the math.