24/7 Managed Services
We pride ourselves on excellent customer service. Portola takes the responsibility of monitoring your data center around the clock, offering 24/7 – 365 onsite and virtual support to put you at ease. Whether you need to work with our stellar help desk or senior-level engineers, Portola has you covered.
Portola’s 24/7 – 365 Managed Services Advantage
At Portola Systems, we prioritize exceptional customer service. We understand the importance of keeping your business running smoothly and optimized at all times. That’s why our comprehensive 24/7 – 365 onsite and virtual support to ensure your peace of mind. Whether you’re working with our stellar help desk or our senior-level engineers, rest assured that Portola has you covered.
Our help desk satisfaction surveys have achieved an outstanding 98.5% satisfaction rate, ensuring our team members are resolving issues efficiently and effectively.
Case Studies
Case Study: Eye Care Institute Managed Service Excellence
Client:Eye Care InstituteIndustry:Health ServicesLocation:Santa Rosa, CAWebsite:www.see-eci.com/Overview of Eye Care Institute (ECI) Founded on a mission to deliver exceptional vision care, Eye Care Institute (ECI) is a premier provider in California’s North Bay. With...
Discover The Advantages of Portola’s 24/7 Managed Services!
Backup and Fault Tolerance
Periodic testing of hardware components
Review backup log and test archive drive by restoring a file – Review UPS log for power issues, proper operation, and self-testing of the UPS.
Security
Periodic testing of access security
Utilities to test Active Directory databases (Microsoft Baseline Security Analyzer) – MBSA – Microsoft Baseline Security Analyzer – run and address any issues – Exchange – review mailbox size and usage, delete terminated users – Anti-virus – Review virus and malware logs.
Proactive Server Updates
Maintain a current environment to support new and upgraded applications
Load operating system support packs and patches – Review and report available firmware upgrades – Update virus scanning software signature/data files – Apply Windows application patches and updates (applicable critical and applicable security patches only) – Review and report required Directory Services maintenance.
Proactive Server System Maintenance
Mitigate downtime and create a stable environment
Check disk statistics, drive mirror status, disk defrags – Check fileserver operating statistics (cache, etc.)
Core Network Documentation: Reduced cost through standardization and maintenance of current documentation
Ongoing server documentation (hardware, software, capacity planning etc.)
Monitoring & Alerting
Availability Performance Integrity – Site Down – CPU Usage – Software Installs – Server Down – Memory Usage – System Profile Changes – Internet Down – Disk Usage – Registry Changes – Service Down – Reboots – Process Down – Port status – Application – Patch Management – Security Updates
Reporting
Month-end status reports distributed to client contact via email.
Status reports and alarms reviewed daily from hours of 7:00AM to 5:00PM. Critical alarms (site down, internet down, critical application or server down) are escalated to an on-call engineer 24/7.
Managed Services So Good You Can Actually Enjoy Your Life
UNLOCK YOUR 24/7 MANAGED SERVICES
Managed Services So Good You Can Actually Enjoy Your Life
UNLOCK YOUR 24/7 MANAGED SERVICES
Portola Systems Industry Allies
