(707) 824-8800 info@portolasystems.net

24/7 Managed Services

We pride ourselves on excellent customer service. Portola takes the responsibility of monitoring your data center around the clock, offering 24/7 onsite and virtual support to put you at ease. Whether you need to work with our stellar help desk or senior-level engineers, Portola has you covered.

Service Desk Essentials
  • PC Maintenance
  • Triage and Monitoring
Service Desk Advanced
  • PC Maintenance
  • Monitoring
  • Triage and Unlimited Remote User Support
Portola Secure
  • Managed Security
  • Firewall
  • Maintenance and Monitoring
  • Web-filtering
Portola NOC 24/7 Coverage
  • Fixed Fee Managed Server & Storage Maintenance
  • Monitoring and Support for PC & Mac Systems
  • Includes remote troubleshooting and triage
Portola Core Care
  • LAN/WAN infrastructure monitoring
  • Maintenance and configuration backups

Portola-N.O.C – Protection 24/7

To maximize the efficiency and value of Client’s computer systems, local-area-network, and wide-area-network, the following services are provided under the scope of Portola-N.O.C contract.

 

Backup and Fault Tolerance: Periodic testing of hardware components

Review backup log and test archive drive by restoring a file – Review UPS log for power issues, proper operation, and self-testing of the UPS.

 

Security: Periodic testing of access security

Utilities to test Active Directory databases (Microsoft Baseline Security Analyzer) – MBSA – Microsoft Baseline Security Analyzer – run and address any issues – Exchange – review mailbox size and usage, delete terminated users – Anti-virus – Review virus and malware logs.

 

Proactive Server Updates: Maintain a current environment to support new and upgraded applications

Load operating system support packs and patches – Review and report available firmware upgrades – Update virus scanning software signature/data files – Apply Windows application patches and updates (applicable critical and applicable security patches only) – Review and report required Directory Services maintenance.

 

Proactive Server System Maintenance: Mitigate downtime and create a stable environment

Check disk statistics, drive mirror status, disk defrags – Check fileserver operating statistics (cache, etc.)

Core Network Documentation: Reduced cost through standardization and maintenance of current documentation

Ongoing server documentation (hardware, software, capacity planning etc.)

 

Monitoring & Alerting

Availability Performance Integrity – Site Down – CPU Usage – Software Installs – Server Down – Memory Usage – System Profile Changes – Internet Down – Disk Usage – Registry Changes – Service Down – Reboots – Process Down – Port status – Application – Patch Management – Security Updates

 

Reporting

Status reports and alarms reviewed daily from hours of 7:00AM to 5:00PM. Critical alarms (site down, internet down, critical application or server down) are escalated to an on-call engineer 24/7.

Month-end status reports distributed to client contact via email.

Go confidently with The Portola Advantage

We’re behind you all the way!