Portola-N.O.C – Protection 24/7

To maximize the efficiency and value of Client’s computer systems, local-area-network, and wide-area-network, the following services are provided under the scope of Portola-N.O.C contract.

Backup and Fault Tolerance: Periodic testing of hardware components

Review backup log and test archive drive by restoring a file – Review UPS log for power issues, proper operation, and self-testing of the UPS.

Security: Periodic testing of access security

Utilities to test Active Directory databases (Microsoft Baseline Security Analyzer) – MBSA – Microsoft Baseline Security Analyzer – run and address any issues – Exchange – review mailbox size and usage, delete terminated users – Anti-virus – Review virus and malware logs.

Proactive Server Updates: Maintain a current environment to support new and upgraded applications

Load operating system support packs and patches – Review and report available firmware upgrades – Update virus scanning software signature/data files – Apply Windows application patches and updates (applicable critical and applicable security patches only) – Review and report required Directory Services maintenance.

Proactive Server System Maintenance: Mitigate downtime and create a stable environment

Check disk statistics, drive mirror status, disk defrags – Check fileserver operating statistics (cache, etc.)

Core Network Documentation: Reduced cost through standardization and maintenance of current documentation

Ongoing server documentation (hardware, software, capacity planning etc.)

Monitoring & Alerting

Availability Performance Integrity – Site Down – CPU Usage – Software Installs – Server Down – Memory Usage – System Profile Changes – Internet Down – Disk Usage – Registry Changes – Service Down – Reboots – Process Down – Port status – Application – Patch Management – Security Updates

Reporting

Status reports and alarms reviewed daily from hours of 7:00AM to 5:00PM. Critical alarms (site down, internet down, critical application or server down) are escalated to an on-call engineer 24/7.

Month-end status reports distributed to client contact via email.